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common problem

about order

Q : What if I need to change my personal information?
A : Please make sure to change the contact information (such as shipping address, email address and phone number) to 24houronlines@gmail.com before shipping.

Q : What if I want to change or cancel my order?
Answer : For any cancellation and change of the order, please send us an email within 24 hours after placing the order, otherwise we cannot cancel or change it.

Q : What payment method do you accept?
Answer : We accept PayPal payment.

Q : When can my order be processed?
Answer : We have warehouses all over the world, so all orders are processed and shipped according to nearby customer addresses. Orders will be processed within 24 hours, and all orders will be shipped within 5 working days.

Q : When will my order arrive?
Answer : The shipment will arrive within 7-20 working days.

return policy

Q : What if the goods I received are defective/incorrect/damaged?
A : Please send us an email within 48 hours after delivery, otherwise we cannot refund.

Q : Do I have to pay shipping fees for returns?
Answer : All return shipping costs and other incidental expenses are borne by the customer.

Q : How can I contact you quickly?
A : For any order issues, please make sure to send us an email directly at 24houronlines@gmail.com.